Terms and Conditions


These Terms and Conditions, apply to all orders submitted by you for products made available by us for purchase  over this website. Please read these Terms carefully. Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

We may revise these terms and conditions at any time by updating this page.

This website is owned by James Thompson trading as “5starcables” Our address is 11 Oaks Road, Kenley, Surrey.

Reference to ‘buyer’, “you” and/or “your” mean the purchaser buying the goods.

If you have any questions regarding this website and/ or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this website, please contact us at: sales@5starcables.com.


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the binding contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

  • Where goods are not available
  • Where we cannot obtain authorization for your payment;
  • If there has been a pricing or product description error.


Our prices do not contain VAT. As we are a small business we are currently not obliged to be VAT Registered and therefore charge VAT to you.

Where we charge separately for packing, shipping and other relevant charges, the appropriate rates are set out in our invoice at checkout.

Our prices are reviewed periodically and may be subject to change at any time.


If you wish to cancel your order:

  • You can notify us by email to sales@5starcales.com before we have dispatched the goods to you; or
  • Where goods have already been dispatched to you, by returning goods to us.

You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will refund item / items minus our shipping charges of the amount paid or an exchange credit as required.

The rights to return the goods will not apply in the following circumstances:
Where any products that we have made or customized specifically for you (specifically sky & Virgin Cable that is made to order)


We will deliver the Products ordered by you to the address you provide us for delivery at the time you place your order. It is your responsibility to ensure that the delivery address you give is correct and accurate.

Your order will be despatched same day when your order is placed or accepted before 2pm. With the exception of Weekends and Bank holidays where they will be dispatched on the next available working day. Please allow up to 5 working days to process your order at some special occasions (such as Christmas).

Please check your addresses. 5Starcables is not responsible for any undelivered or misdelivered item because of invalid or miswritten addresses.

5starcables shall use its reasonable endeavours to meet any date agreed for delivery. In any event we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Please allow up to 21 working days for receipt of international orders.


If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


If the products we dispatch do not comply with your order or are damaged or defective or the quantity delivered is incorrect we shall have no liability to you unless you notify us by email or telephone of the problem within 7 working days from the date of delivery of the products

If you do not receive the products for UK orders within 7 working days from the date of your order acceptance, we shall have no liability unless you notify us within 14 days by email or telephone.

If you do not receive the products for International orders within 21 working days from the date of your order acceptance, we shall have no liability unless you notify us within 28 days by email or telephone.

If you notify us of non-delivery in accordance with this clause our sole obligations will be to either:

  • Make good any shortage or non-delivery;
  • Replace any Products that are damaged or defective
  • Refund to you the amount paid by you for the products.
  • We will not be held responsible for any delays once we have dispatched goods and they are in possession of the courier and/or Royal Mail.


You acknowledge and agree to be bound by the terms of our privacy policy which forms part of these Terms.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.


This website is operated and owned by 5 Starcables. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order. All trademarks, product names and company names or logos herein are the property of their respective owners.


5Starcables reserves the right to adjust the price and specification of any item on the website at its discretion and at any time.
5 Starcables also reserves the right to withdraw any goods from the website at any time.


External links may be provided for your convenience, but they are beyond the control of us and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


If you have any questions about this website and/or these terms, please contact us at sales@5starcables.com.